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Customer Service

Lalor Party Supplies will endeavour to deliver your items as soon as possible, however please allow up to 7 working days from the day you place your order. This will allow us to re-order products which are out of stock. We charge a flat fee of $10 within metro areas and this charge will automatically calculate prior to you submitting your order. Please read the other important information outlined in this section prior to finalising your order.
In order to fulfil your order, contact details including name, address, email address and phone number will be required. It is our promise not to use your information other than to contact you regarding your order or if we are forced to by law to provide this information. We may from time to time contact you about products which may interest you or where items may be on sale. Since all payments will be transacted through PayPal, no credit card details will be stored. For more information about PayPal, visit their website at paypal.com.
Please check your order as no refunds are available if an item has been incorrectly ordered. If your goods are faulty, we will replace your item providing it is in its original packaging. Refunds will only be issued if that item is out of stock and will be provided by original method of payment.
Simply browse through our product range and click ‘Add to cart’ for items you wish to purchase. When your order is complete, proceed to the check-out to submit your order. Please check your order to ensure you have the correct products and quantities. If the item you have ordered is out of stock, whereby the website hasn’t been updated, you will be contacted to arrange an alternative product. You have the option of registering an account where your details will be saved or you can simply register as a guest, where your details will not be kept. If you have any questions feel free to email our party supplies team at lalorpartysupplies@hotmail.com
Lalor Party Supplies uses PayPal which allows any account to be linked to your PayPal account. To register for PayPal please visit their website at www.paypal.com. PayPal makes it easier for customers to shop online, knowing their details and money are always safe and secure. PayPal’s six 'great walls' of fraud protection are just part of the reason millions of people and businesses feel safer with PayPal. Cash on delivery (COD) is not an option. From time to time Lalor Party Supplies may run a sale or a promotional offer, so you may be contacted to inform you of these offers. If you wish not to be contacted, please send an email to lalorpartysupplies@hotmail.com
To receive an update, feel free to contact us at lalorpartysupplies@hotmail.com
To update contact information, feel free to contact us at lalorpartysupplies@hotmail.com